Customer Service & Inside Sales

Posted: Apr 20, 2017 (2 months ago)

Company Specifications

Company Name:
Company Size:
10-50 employees
Company Description:
Greenerprinter's mission is to demonstrate that a manufacturing business can operate in harmony with the planet while maintaining profitability.
Our team believes in the triple bottom line: People, planet and profit. Profit is not the motive, but the means to the end. We recognize that we have responsibility to be a part of the solution to the many environmental challenges that we all face.
We see the road to sustainable manufacturing as a long journey, but we will never deviate from our commitment to the environment, our employees, our customers and pursuit of a harmonious business model for others to follow.
You can read more about our ongoing efforts toward sustainability in our sustainability policy. Some of the specific steps that we are taking include:
Offering recycled paper. We stock only papers that contain a high percentage of recycled content. In fact, most are 100% recycled.
Using soy and vegetable-based inks, low in Volatile Organic Compounds.
Operating as a carbon-neutral business via carbon offsets of shipping emissions and investments of Renewable Energy Credits to offset emissions from operations.
Investing in state-of-the art equipment to minimize waste in the printing process.
Using technology to implement streamlined operations that optimize efficiency.
Minimizing chemical use in the platemaking and printing processes.
Doing all of our printing on-site, which enables us to maintain consistency and quality and closely monitor our environmental impact.
Supporting the green movement as a whole by partnering with organizations that promote the transition to a green economy, such as the Green Festivals, Bioneers, West Coast Green, and the Sustainable Industries Economic Forums.
We are based in Point Richmond, California and have more than 20 years experience.
Mailing Address:
1003 Canal Blvd. Richmond CA 94804

Job Specifications

Position Title:
Customer Service & Inside Sales
Customer Service & Inside Sales
Award winning, certified green commercial print company in Point Richmond is looking for a top-notch Customer Service/ Account Representative to add to its existing team. The successful candidate will provide superior customer service over the telephone, via email and live chat and will work as a team with one shared mission: quality customer care. In this role, you will use your communication skills to effectively foster and manage relationships both with online and visitors at the plant. Eventually, this candidate will visit clients and do outside sales visits. This is an exciting opportunity to work with a dynamic group of clients and see various interesting projects.
To be successful in this role, you will need to work well within an environment with frequent interruptions and task changes. Must confidently choose the right course among competing demands and maintain a deadline driven attitude. The ideal candidate will have prior experience working with technology and assisting customers. Basic working knowledge of Photoshop, InDesign and Illustrator is a big plus; you must be very well-organized, with an acute attention to details, flexible and extremely personable. We are looking for a sharp self-starter, designer, preferably with some print or agency experience, but we are willing to train the right candidate. We believe in internal employment promotion so that for the ambitious self-starter there are always future growth opportunities.
Responsibilities & tasks:
* Provide ongoing support to customers, via phone and e-mail & live chat
* Provide accurate knowledge of our products to the customer
* Be proactive, with ability to shift and prioritize tasks at a moment's notice
* Ability to work independently, but also must be able to work in a team environment
* Handle heavy phones, while multi-tasking with on line chat and emails, maintaining a pleasant and professional demeanor
* Willingness to go above and beyond for our clients and maintain quality service at all times
* Perform other duties as assigned
Full Time Benefits:
Company 401k plan
Medical & dental benefits
Paid Holiday
Professional & fun team & beautiful green office environment!
Email at if you fit this profile and are interested in a career position. Please attach your resume and a cover letter about why this particular job interests you.
You are passionate, professional & punctual about what you undertake. You're a meticulous individual who thrives in a fast-paced, ever shifting landscape of heavy telephones, shared emails and online chats. You can stay focused amid many distractions and you are not afraid to ask a co-worker for help or suggest a more efficient way to perform a task. You are constantly improving your skill set and take constructive criticism in the spirit in which it is offered. You have a strong desire to succeed and to contribute in a professional environment built upon mutual respect. You are looking for a fulfilling career, not just a job.
Bonus Points (but not required):
You have a Graphic Design and or Printing Background
You live in East Bay, Berkeley/ Oakland/ Richmond area
You are not afraid of Sales/ developing long term relationships
California - Northern
Customer Service

Contact Information

Mario Assadi