1) Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
2) Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
3) Answer telephones, direct calls and take messages.
4) Compile, copy, sort, and file records of office activities, business transactions, and other activities.
5) Complete and mail bills, contracts, policies, invoices, or checks.
6) Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
1) Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2) Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
3) English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
4) Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.